Help & FAQ

Yes. Random video chat, text chat, the feed, reels and direct messages are free to use. A paid Premium tier unlocks additional benefits.

No. You can use random video chat as a guest. Signing up is required to post, follow, message friends, save settings and earn royalties on your sounds.

You must be at least 13 to create an account. Random video matching and certain other features require you to be 18 or older.

Open Settings and choose Delete account. Your data is removed within a reasonable period, subject to any legal-hold obligations.

Premium is planned to offer an ad-free experience, a profile badge, higher upload and matching limits, priority matching, and additional perks. Final feature list will be confirmed at launch.

Pricing will be announced ahead of launch. Subscriptions will renew automatically until cancelled and are billed by our payment processor.

Yes. You will retain access until the end of the paid period. Except where required by law, fees already paid are non-refundable.

Yes — an ad-free interface is a core part of the Premium offering.

Open Apply for verification from your profile and upload a clear photo of a government-issued ID. Decisions are at our discretion and may take several days.

Yes. Identity documents are uploaded to a private, access-restricted storage location, reviewed only by authorised personnel, and retained only as long as necessary.

Yes. We may revoke verified status at any time for breach of our Terms or for any other reasonable cause.

No. Voluntary verification is free.

When you upload a video, an original sound is automatically created and attributed to your account. Other users can reuse it in their own posts.

Your in-app earnings ledger is credited each time your sound is played or reused, at rates published in the app. Credits are not guaranteed and rates may change.

Payouts may be requested from the Earnings page once you reach the minimum threshold. Payouts are processed manually and subject to anti-fraud review.

We use audio fingerprinting (ACRCloud) to detect matches. If a match is found, the post may be re-linked to the detected track and royalties will not accrue to your account for that upload.

We use automated systems (including AI classifiers and audio fingerprinting) together with human review to detect prohibited content. Decisions resulting in account restrictions may be appealed in-app.

Direct messages are not routinely human-reviewed. They may be examined where required to investigate a report, comply with law, or protect against imminent harm.

Use the flag icon on any post, reel or profile, or the report option inside a chat. Reports are reviewed by our moderation team.

Open their profile and choose Block. Blocked users cannot match with you in random chat, message you, or interact with your content.

Yes. Use the data-export tool in Settings to download a copy of your account data.

Your username, display name, avatar, bio, posts, reels and verified status are public. Email, date of birth, deletion status and last-seen are private.

Suspensions follow a violation of our Terms. You can submit an appeal via Appeal.